Customer Care Manager

We're looking for an experienced Customer Care Manager to lead our customer experience operations and ensure exceptional service across all customer touch points.

Key Responsibilities:

• Lead and manage the Telesales Team, ensuring sales targets and KPIs are achieved.
• Supervise the After-Sales Team to guarantee outstanding customer satisfaction and issue resolution.
• Oversee the Maintenance Team, ensuring timely scheduling, follow-up, and completion of maintenance requests.
• Develop and implement customer service strategies to enhance customer experience and loyalty.
• Monitor team performance, analyze KPIs, and prepare regular performance reports.
• Coach, train, and motivate team members to achieve individual and team objectives.
• Handle customer escalations professionally and ensure prompt resolution.
• Coordinate effectively with Sales, Operations, and other departments to maintain smooth workflows.
• Identify process improvement opportunities and implement best practices to enhance efficiency.

Qualifications:

• Bachelor's degree in Business Administration or a related field.
• 3–5+ years of experience in Customer Service or Customer Care Management.
• Previous experience managing Telesales, After-Sales, and Maintenance teams is highly preferred.
• Strong leadership, coaching, and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple teams simultaneously.
• Strong analytical skills with experience in KPI management and reporting.
• Proficiency in Microsoft Office and CRM systems.

What We Offer:

✅ Competitive Salary

✅ Performance Bonus

✅ Career Growth Opportunities

✅ Annual Salary Review

✅ Social & Medical Insurance

📍 Location: Alexandria – Smouha